Privacy Policy

Effective Date: May 2025

The Palms Agency Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, submitting an enquiry, or engaging our services, you consent to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name and contact details (e.g., email address, phone number)

• Business name and job title

• Event details and preferences

• Billing and payment information

• Website usage data (via cookies and analytics tools)

• Any information you voluntarily provide (e.g., through enquiry forms, feedback, or service agreements)

We do not collect sensitive information unless it is directly relevant and provided with your consent.

2. How We Collect Your Information

We collect personal information through:

• Our website contact forms or chat tools

• Phone calls and emails

• Service agreements and client onboarding processes

• Cookies, tracking pixels, and analytics software (e.g., Google Analytics)

You can opt to withhold information, though this may affect our ability to deliver services.

3. How We Use Your Information

We use your information to:

• Provide and manage our photography and content services

• Respond to enquiries and send quotes

• Coordinate event bookings and delivery timelines

• Send invoices and payment reminders

• Improve our services, website experience, and client communication

• Comply with legal obligations

We will not use or disclose your information for purposes unrelated to your engagement with The Palms Agency unless legally required or with your explicit consent.

4. Disclosure of Information

We may share your information with:

• Contractors and freelancers engaged to deliver services (e.g., photographers, editors)

• Third-party service providers (e.g., Studio Ninja, Xero, cloud storage platforms)

• Legal, accounting, or regulatory bodies if required by law

All third-party providers are contractually obliged to maintain the confidentiality and security of your information.

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your data may be stored electronically using secure, encrypted platforms hosted in Australia or internationally, including cloud-based systems. Access is restricted to authorised personnel only.

6. Cookies & Website Tracking

Our website uses cookies and tracking tools to enhance your experience and collect non-identifiable usage data (e.g., page views, browser type, time spent on site). You may disable cookies via your browser settings.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, outdated, or incomplete.

To do so, please contact us via the details below. We may need to verify your identity before fulfilling the request.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or user feedback. Updates will be posted on our website with a revised “Effective Date.”

10. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact:

​

The Palms Agency Pty Ltd
📧 hello@thepamslagency.com
📞 1300 73 40 60
🌐 www.thepalms.agency